Installation of Maltego Evidence Desktop

You can always get the latest version of Maltego Evidence Desktop Installer at the following URL:

https://update.socialnetworkharvester.com/titan/p/installer/Maltego-Evidence.zip

Download the installer MSI file to install Maltego Evidence Desktop.

Please use the pre-selected settings if possible. These include the following settings in particular:

• Selected features
  • Maltego Evidence (x.x.x)
    • Main Application
• (Location
  • C:\Program Files (x86)\Maltego Evidence\

If you change the location, please ensure you have the necessary access permissions for the location. In addition, Maltego Evidence should not be installed on network drives, as these could significantly negatively impact performance. If an error occurs during the installation, please report this error to our support team.

After the installation, Maltego Evidence Desktop will not start directly. To start Maltego Evidence Desktop initially, please search forMaltego Evidence in the Windows search.

First start and update process

When you start the SNH-Titan for the first time, a loading screen will be displayed first. Usually, the first start of the SNH-Titan will take much longer than all the others, so we ask for a bit of patience here. Usually, the first start takes between 2 and 10 minutes. If it takes much longer, please check if your system meets the minimum requirements and contact support if necessary. The startup speed is also significantly dependent on your internet speed. In the following, we give a short overview of the processes that take place at the first start.

Update external dependencies

Maltego Evidence Desktop initially searches for the latest versions of the following dependencies on Maltego Technologies GmbH's servers. So it is important that you grant access to our update server.(http://update.socialnetworkharvester.com/).

• MariaDB
  is saved under %APPDATA%/Maltego Evidence/addins/mariadb
• Chrome
  is saved under %APPDATA%/Maltego Evidence/addins/chrome
• Python
  is saved under %APPDATA%/Maltego Evidence/python
• Maltego Evidence Frontend
  is saved under %APPDATA%/Maltego Evidence/build/frontends
• Maltego Evidence Backend
  is saved under %APPDATA%/Maltego Evidence/build/backends

The dependencies are downloaded and unpacked. This may take a few minutes.

Starting the databases and the necessary services

The Maltego Evidence Desktop will then start a database server and two other servers that are essential for the correct start of the Maltego Evidence Desktop.

Future starts of the Maltego Evidence Desktop

For all further launches of Maltego Evidence Desktop, only those dependencies will be updated, for which an update is also available on our servers. The software will start even if you do not have access to our update servers, but we recommend providing internet access at every software start to keep possible downtimes of the Maltego Evidence Desktop low.

Licensing of Maltego Evidence Desktop

After starting Maltego Evidence Desktop for the first time, you will be prompted to activate the software using the license key provided. You have received this live this Running Maltego Evidence on a virtual machine or in a system where multiple users on the same computer can run the Maltego Evidence simultaneously is still possible if you want to set up such a system key either in advance by e-mail. You must now connect it to your PC if you have received a USB dongle or with your supplied USB dongle.

Use the "Upload new license file" button to have your license file read in. After successful activation; you should be presented with the following view:

By clicking on the "Let's start" button, Maltego Evidence Desktop is finally started and can be used. From there on, the language can also be set.

To ensure the best possible introduction to the use of Maltego Evidence, we recommend you look at the Quick Start Guide in the manual after the first start.

Possible questions and issues

"Corrupted License or missing USB Dongle"

If you receive such or similar error messages when you select your license, please check the following points.

• Make sure that you have selected the correct license file
• Make sure that you have inserted the USB dongle into your computer
• Make sure that the license file and the USB dongle match and that you have not accidentally selected the license file for another USB dongle.
• If you have received the license file via a hardware ID from us, please check that the hardware ID has not changed since the transmission. If your hardware ID has changed, please get in touch with our support and inform us about the new hardware ID.
• Make sure that your license has not already expired.

If all these points do not solve the problem, please try the following points:

• Restart your computer and wait for 3 minutes after the successful system startup
• Open Maltego Evidence
• If the software is not already activated and your license is still shown as incorrect, please upload your license again

If it is still not possible to start Maltego Evidence, please get in touch with our support directly.

Windows Defender Error or other anti-virus software messages

First of all, please verify the origin of the MSI file. Ensure you have received the MSI file through an official partner specified by us and not through a third party. The best way is to download the installer again using the above link software's origin and security; please get in touch with your internal IT department. If an installed antivirus program still does not allow you to launch the installer file, please contact your internal IT department first if you have not already done so. If there are any problems or uncertainties regarding the origin and security of the software, please get in touch with our support.